Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the following business day.
Shipping Origin & Destinations
To ensure efficiency and availability, we ship directly from our global warehouses located in the UK, United States, Hong Kong, and China.
We proudly offer international shipping to the UK, Australia, New Zealand, USA, and Europe, with reliable tracking provided for every order.
Delivery Estimates
- Standard Shipping: 5–12 business days.
- Express Shipping: 3–10 business days (where available).
*Please note that delivery times are estimates and may vary based on your specific location and local customs procedures.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. This allows you to monitor your shipment's status in real time.
Customs, Duties & Taxes
For international shipments, any customs fees, import duties, or taxes imposed by the destination country are the sole responsibility of the customer. These charges vary by country and are beyond our control.
Delays, Damage & Lost Packages
While we strive for timely delivery, unforeseen delays due to customs, extreme weather, or global events may occur. We appreciate your patience in these rare instances.
If your order arrives damaged or is lost in transit, please contact our support team within 7 days of the estimated delivery date for immediate assistance.
Questions about your shipment?
noveliamicroneedle@gmail.com