Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact our support team at: noveliamicroneedle@gmail.com

Please note that customers are responsible for all return shipping costs. Items must be shipped back to our warehouse using a trackable shipping method at the customer’s expense. Original shipping fees are non-refundable. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately at noveliamicroneedle@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personal care goods (such as beauty products or microneedling accessories).
  • Custom or personalized products.
  • Perishable goods or hazardous materials.
  • Sale items and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must remain in its original condition, unworn, with tags and original packaging.

Refund Processing

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at noveliamicroneedle@gmail.com.

Questions? Reach out to us:

noveliamicroneedle@gmail.com